My favorite hardware store in LA. I have a cheap landlord so I'm always fixing the little things myself and replacing items from last century. Home Depot/OSH do not carry older items anymore. But Koontz does! They have all kinds of specialty products. 5 stars for Koontz!
Went for extension pole, sander, and sanding paper. Job site had the supplies on hand, so I returned less than an hour later unopened. First they said its not returnable for obviously returnable objects, then they tried to keep $10 without telling me. I walked out just to move on and not cry but then I thought, dont be a coward and cave to thieves. At least keep the item they arent accepting! I go back in and two employees join forces to pretend thwt the numbers arent clear as day. Either give me my item or my money. Not both. Guy is stuttering and.old lady goes from all knowing to incapable of basic addition subtraction. For $50 in business you just lost any future patronage and I hope others follow suit. It was a last resort anyways as their markups are twice home.depots and even more of lowes.
I had such a horrible experience at Koontz the other day that I'll likely never come back, even though I live just up the street. It took me an hour to exchange a tool because of a rude tools department associate, awkward policies, and a manager that did not seem to enjoy interacting with customers. Really disappointed because it's such a cute local hardware store.
Finally I have found somewhere in L.A. that sharpens sissors - price seemed reasonable until I went to pick them up - Original quote was $12.00 per sissors - but THEY DIDN'T MENTION extra $8.00 to take each pair apart. The pointed out it was in the FINE PRINT. Just give me the full price and be done please.
One of the best hardware store in LA but, for sure, the best hardware store "employees", at least the ones staffing the various departments and well-stocked narrow aisles. Koontz is where I go when I have QUESTIONS and need someone to tell this DIY DUMMY exactly all that I will need. Good luck getting "intelligent" help at Home Depot so yeah, you get what you pay for!
Koontz Hardware is a US Hardware Store based in West Hollywood, California. Koontz Hardware is located at 8914 California State Route 2, West Hollywood, CA 90069, USA.
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